Refund policy
At Drip Noir, customer satisfaction is our priority. Please read our policy carefully before placing an order.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect item, we offer a replacement/exchange.
To be eligible for an exchange, you must:
- Contact us within 48 hours of receiving the product.
- Provide a clear, uninterrupted unboxing video starting from the sealed package until the product is fully visible.
- Share photos/videos showing the damage or defect.
Important: Claims without a complete unboxing video will not be accepted. The unboxing video is mandatory for verification purposes.
Exchange Policy
We offer exchanges only in the following cases:
- Damaged product received.
- Defective product received.
- Wrong product delivered.
Once our team verifies the issue, a replacement product will be shipped.
Return & Refund Policy
We do not offer returns or refunds for:
- Change of mind.
- Incorrect product selection by the customer.
- Minor variations in color due to lighting or screen settings.
- Products damaged due to misuse, improper handling, or normal wear and tear.
Refunds will only be processed if:
- The ordered product is unavailable and cannot be replaced.
- A replacement cannot be arranged after verification.
Approved refunds will be processed to the original payment method within 5–7 business days.